FAQ

We understand that you may have questions about our tea sets, coffee sets, storage racks, ordering process, shipping, and more. Below are some of the most frequently asked questions we receive, along with detailed answers to help you make informed decisions about your purchase. Q: What materials are your tea and coffee sets made of? A: Our tea and coffee sets are crafted from high-quality, food-safe materials, including ceramic, porcelain, glass, and stainless steel. Ceramic and porcelain sets are microwave and dishwasher safe (check product descriptions for details) and offer excellent heat retention, perfect for steeping tea or keeping coffee warm. Glass sets are ideal for showcasing the color of tea or coffee and are also dishwasher safe. Stainless steel coffee sets are durable and resistant to rust, making them great for everyday use. Detailed material information is provided on each product page. Q: Are your storage racks easy to assemble? A: Yes, all our storage racks come with detailed, easy-to-follow assembly instructions and all necessary hardware. Most racks can be assembled in 15-30 minutes with basic tools (such as a screwdriver, which is often included). We also include clear diagrams to guide you through the process, and our designs are engineered to be user-friendly, even for those with little assembly experience. If you have trouble assembling your rack, refer to the instructions or the assembly guide on our website. Q: Can I use your tea sets for other hot beverages besides tea? A: Absolutely! Our tea sets are designed to be versatile and can be used for a variety of hot beverages, including herbal tea, hot chocolate, and even small servings of coffee. The materials are heat-resistant and safe for all hot drinks, so you can enjoy your favorite beverages in style. Q: Do your coffee sets work with all brewing methods? A: Our coffee sets are designed to be compatible with most common brewing methods, including pour-over, drip, French press, and espresso. Our mugs are suitable for any type of coffee, and our coffee pots are designed to keep coffee hot for extended periods. Check the product description for specific details on compatibility with different brewing methods. Q: Can I cancel or modify my order after it has been placed? A: We process orders quickly, so we can only accept order cancellations or modifications within 1 hour of placing the order. If you need to cancel or modify your order, please act promptly. Once the order has been processed or shipped, we cannot cancel or modify it. If you receive an order that is incorrect or damaged, please refer to our Return & Exchange Policy for instructions. Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country’s government. These fees are not included in the shipping cost or order total. Delivery times for international orders vary by country, typically ranging from 7-14 business days. Q: Are your products covered by a warranty? A: Yes, all our products are covered by a 30-day warranty against defects in materials or craftsmanship. If you receive a product that is defective or damaged due to manufacturing issues, please contact us within 30 days of delivery to request a replacement or refund.